Privacy Policy

Introduction

Edinburgh Clean ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the website or when you use our services includes:

Personal Data

Personally identifiable information, such as your name, address, email address, and telephone number, that you voluntarily give to us when you register with our website, contact us about our services, or when you choose to participate in various activities related to our website and services. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the website or receiving certain services.

Derivative Data

Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. We store only limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and tailored experience. Specifically, we may use information collected about you via the website or our services to:

Create and manage your account.
Process payments and refunds.
Email you regarding your account or booking.
Fulfill and manage bookings, payments, and other transactions related to the website and our services.
Send you a newsletter.
Increase the efficiency and operation of the website and our services.
Monitor and analyse usage and trends to improve your experience with the website and our services.
Notify you of updates to the website and our services.
Resolve disputes and troubleshoot problems.
Respond to service inquiries and customer support requests.
Request feedback and contact you about your use of the website and our services.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Interactions with Other Users

If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity.

Online Postings

When you post comments, contributions, or other content to the website, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help tailor the website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the website, which is incorporated into this Privacy Policy.

Your Rights

You have the right to:

Access your personal data.
Correct inaccurate personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw your consent.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Edinburgh Clean
3 Hill St, New Town
Edinburgh, EH2 3JP
Email: info@edinburghclean.co.uk
Phone: 0131 285 2890

Last Updated: May 2025